Exchanges & Returns

Kingdom Essentials Exchange & Return Policy

At Kingdom Essentials we strive to ensure that you are completely satisfied with your purchase of our Christian products and inspirational boxes. We understand that buying products online can sometimes be difficult, so we have made our returns and exchanges process as easy as possible so that you can shop with confidence.

Returns or Exchanges of Products and Boxes
You can return or exchange your order within 14 days of receipt, provided that the products and boxes are unused and undamaged. This applies to all our products, such as books, Bible study materials and other items in our Christian boxes. Please note that items that have been opened or used may not be returnable unless they are defective.

How does exchanging or returning work in three easy steps?

Step 1: Contact us for the return form
To initiate a return or exchange, simply contact us via the contact page on our website. We will email you the return form so you can fill it out and include it with your return shipment.

Step 2: Pack your order carefully
Carefully pack the products or boxes you want to return or exchange and add the completed return form. Send the package to the address stated on the return form. Do not forget to add a Track & Trace code to the return shipment for safe and reliable shipping.

Step 3: Receive your refund or exchange your product
Once we have received and inspected your return, we will refund the purchase amount to your account within five business days, unless you have chosen to exchange for another product or box. If you request an exchange, we will send the replacement product or box to you as soon as possible, depending on stock.

Important information:

  • Return costs: The costs for returning products are at your own expense, unless the product is defective or damaged upon receipt.
  • Exceptions: Opened books, Bible study materials, or personalized items cannot be returned or exchanged unless defective.
  • Defect or damage: If you have received a defective or damaged product, we kindly request that you send us a photo of the product as soon as possible after receipt by email to info@kingdomessentials.nl . We will then consult with you as soon as possible to resolve the situation.

At Kingdom Essentials, we want your faith journey to be enriched with our carefully selected Christian products and boxes. If you have any questions or need help with returning or exchanging your order, please do not hesitate to contact us. We are happy to help you and ensure that your experience with us is as positive as possible.